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Delivery is free of charge on orders over £100 excluding VAT to mainland UK (Certain hard to reach areas may incur a courier surcharge). Certain special order items which may require direct delivery from the manufacturer may also incur additional courier surcharges.

Additional surcharges may apply if delivery is to offshore islands, including Northern Ireland, and to various Scottish postcodes north of Glasgow / Edinburgh. Hillside Medical will seek confirmation from the customer that any adjustment to the quoted cost of carriage is acceptable, prior to despatching the order.

Delivery costs for orders below £75 excluding VAT will be shipped at a cost of £8.25.

On delivery you must inspect the goods carefully for damage as Hillside Medical Supplies are unable to accept responsibility for damage in transit, shortage of delivery or loss of products unless the customer advises us via telephone within 72 hours of the date of delivery.

Orders are dispatched via Royal Mail or UPS courier services. We anticipate that all deliveries will arrive as specified, however Hillside Medical Supplies cannot accept any liability for any delayed or lost deliveries.

Please note: Should you require delivery to an address other than the billing address, please ensure that the correct information is provided when ordering. If you provide the incorrect address details, your order may be delayed. We reserve the right to only deliver to the billing address.

Unsuccessful deliveries - UPS couriers will attempt delivery a maximum of 3 times, after this the goods will be returned to Hillside Medical Supplies. We will make efforts to contact the customer directly and arrange delivery again but additional carriage will be payable at the standard rates. We will retain undelivered items for a maximum of 21 days. If contact with the customer has been unsuccessful after this period we reserve the right to dispose of the goods.

Royal Mail parcel and packet post delivery deliveries which are unsuccessful will be dealt with in accordance with current Royal Mail procedures.

Cut-Off Order Times

All orders placed before 13.00pm Monday to Friday will be processed the same day and sent by either Royal Mail or UPS couriers. For orders placed via the website, details will automatically be sent upon despatch to the email address supplied during account registration or at the time of placing the order.

International Delivery

For delivery to non-UK destinations, Under these circumstances, we will attempt to contact the customer to seek additional payment prior to despatching the consignment.

Please note that restrictions on the sale of some products outside the UK may apply; if in doubt please contact our customer services team on +44 (0)1636 707079.