Returns & Refunds Policy
Returns
We hope you will be pleased with your purchase. Should you wish to return
anything bought from us, we will be happy to refund or exchange a product
provided it is in fully resaleable condition. Returns should be made within a
reasonable time (usually 28 days) and in original, undamaged packaging.
If we find that the product has not been returned to us in fully resaleable
condition, we reserve the right to refuse a refund on the item, or deduct up to
20% of the original selling price from the refund amount.
Send us an email to returns@hillsidemedical.co.uk
and remember to include: order number, stock number, the reason for the return and
whether you want a refund or a replacement.
- We will email you back with instructions for returning by Royal Mail
- Alternatively you can call us on 0800 169 3219
- For larger items we can arrange for a courier to come and collect the product you wish to return.
Please note: We will refund the price of the item to the purchaser or exchange
the product once it is received by us. We will refund the standard delivery charge
on orders under £75 if they are returned to us within 7 days of receipt. If an
order under £75 is returned to us after 7 days from receipt then we will refund
the delivery charge only if the goods are damaged, faulty or incorrect.
Refunds
We hope you will be pleased with your purchase. Should you wish to return
anything bought from us, we will be happy to refund or exchange a product provided
it is in fully resaleable condition. Returns should be made within a reasonable
time (usually 28 days) and in original, undamaged packaging.* Please see below for
exceptions to this policy.
If the product returned is not in fully resaleable condition or the packaging is
damaged, we reserve the right to refuse a refund on the item, or deduct up to 25%
of the original selling price from the refund amount. This does not affect your
statutory rights.
Refunds can only be made to the original card of purchase. Refunds to a card
other than the original can only be processed under the following circumstances:
- The original account no longer exists
- The original account details have expired
- The recipient requires a credit
Products we are unable to refund or exchange
We are unable to offer a refund or exchange on all special order furniture items,
ceiling mounted examination lights, anything that is ordered in especially for that
customer ie is not a stock item. Hillside will advise as soon as we can after
receiving the order.
Delivery charges
We will refund your original delivery charge when a product is faulty or damaged.
Please note: We will refund the price of the item to the purchaser or
exchange the product once it is received by us.
